FAQ’s

    • All classes must be paid for in advance through our website or via the momence app.

    • Our intro offers are available to new clients only, can only be purchased once and are non-refundable.

    • Memberships are on a 14 day auto-pay cycle.

    • Class packs activate from the purchase date.

    • All purchases are non-refundable. No refunds will be given for accidental purchases.

    • Class packs and memberships are not transferable and can not be shared.

    • To avoid a late cancelation fee of $10 please cancel at least 6 hours before your scheduled class.

    • Classes that are cancelled less than two hours prior to a scheduled class will not be re-credited.

    • All cancelations must be made via Momence.

    • Cancelations made by phone, text, email, or social media are not accepted.

    • Membership pauses are allowed, with a maximum of three (3) per calendar year.

    • Please provide 7 days notice before your membership pause start date. This must be written in an email to info@thesweatlabpilates.com.au

    • Maximum freeze duration is 2 Months. Minimum freeze duration is 14 days.

    • When a class is full you will have the option to add yourself to the waitlist. If a spot becomes available, you will automatically be added into the class and notified by email.

    • By adding yourself to the waitlist you are agreeing to attend if added to the class.

    • It is your personal responsibility to keep updated on your status.

    • To avoid late cancelation or now-show fees, remove yourself from the waitlist.

    • No-shows will result in a $15 fee and a loss of your class credit.

    • Please create an account with us through our ‘New Here?’ page.

    • Download the Momence app and login using your new or existing account.

    • The Momence app or website is where all bookings, purchases and cancelations are handled.

      Attending your first class:

    • Please arrive 10 minutes early so you can be shown around and get settled in.

    • Wear comfortable activewear that allows for a full range of motion. Grip socks are not compulsory.

    • Bring a long a bottle of water and a sweat towel, we will cover the rest.

  • Find our parking map here.