Terms and conditions

All payments are handled via Momence.

Payment Cycle: All memberships are billed on a 14 day cycle.

Termination: To terminate your membership please provide 14 days written notice to info@thesweatlabpilates.com.au. Payments will continue throughout the 14 day notice period.

Minimum Commitment: All memberships include a 4-week minimum commitment period. Memberships can not be terminated within this period.

Membership Pause: Memberships can be paused for up to 2 months, 3 times per calendar year, with a minimum of 14 days per request.

Refund policy: All memberships and class packs are non-refundable and non-transferable. No refunds are given out for accidental purchases.

Student Discount: With a valid student ID and proof of enrolment, students receive 10% off all rolling memberships. Class packs and drop-ins are not included in this offer.

Membership Changes: All changes to memberships must be made with 7 days written notice to info@thesweatlabpilates.com.au.

Missed payments: if a membership payment is missed, the card will automatically be recharged 1 day later. If the payment is yet to be completed second time round, the card will be automatically charged again 3 days later including a dishonour fee of $10.

Class Bookings: All class bookings must be made through our website or the Momence app.

Waitlist: If there are no spots available in the class you can add yourself to the waitlist. If a spot becomes available you will be automatically moved into the class.

Cancellations: Cancellations must be made at least 6 hours prior to the start time to avoid a late cancelation fee. All cancellations should be made through the Momence app or our website.

Late Cancellations Fee: $10 fee is charged if a class is cancelled within 6 hours of scheduled time.

No-show Fee: Failure to attend or cancel a class will result in a $15 no-show fee and the loss of your class credit.

Class credit: Cancelling with less than 2 hours notice to the class start time will result in the loss of your class credit.

Punctuality: Please arrive at least 5 minutes before the class start time. To avoid disruptions to other members, entry may not be permitted if you are more than 5 minutes late.

Hygiene: Please ensure your hands and feet are clean before participating in the class. Make sure to wipe down all equipment used with the sanitation wipes provided.

Children: Childcare facilities are not provided. Children are not permitted within the studio.

Injuries: Instructors can offer modification for injuries or physical limitations. We are not medical professionals - if you have any health concerns, injuries, or conditions, please obtain medical clearance from your healthcare provider before attending class.

Respect: Please be mindful of others in the studio and treat both staff, and other clients with kindness and respect.

Equipment: Sweat towels are compulsory for all heated classes and available to purchase at the front desk. We recommend bringing a full water bottle to class.